Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Before initiating a return, customers should obtain a return authorization from support@reverie-life.com. through the official customer service channels.
When shipping the product back, please ensure to use a reliable shipping carrier and obtain a tracking number for the return shipment. Include all original packaging, tags, and accessories with the returned product.

If we accept your return, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to contact us anytime at support@reverie-life.com.

Damaged and Defective Items

Please inspect your order upon receipt. If an item is defective, damaged, or you received the wrong item, please contact us immediately so we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions about a specific item, please contact us.

We regret that we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you need is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

EU 14-Day Cooling-Off Period

Despite the above, if the goods are shipped to the EU, you have the right to cancel your order or return the item within 14 days for any reason, without needing justification. As stated above, the item must be in the same condition as when received — unworn, unused, with all tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will automatically receive a refund to your original method of payment within 10 business days. Please note that your bank or credit card company may also take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@reverie-life.com.